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Job Description Summary:

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared. This Position is for the DH Infusion center. Seeking associate with customer facing experience who is able to multitask. M-F position 7:45-4:15pm

Minimum Qualifications:

High School or GED (Required)

 

RESPONSIBILITIES AND DUTIES

70%

 Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.

20%

 Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.

5%

 Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.

5%

 Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.

Performs other miscellaneous duties as needed.

Position is for the DH Infusion center. Seeking associate with customer facing experience who is able to multitask. M-F position 7:45-4:15pm

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Admin- Oncology

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment