Responsibilities

As a Solution Architect at Workato, you won't just advise clients, you'll transform how their businesses think, operate, and scale. You'll be the expert hand guiding enterprises as they step into the agentic AI era, designing intelligent automation that doesn't just save time, but changes what's possible.

You will also be responsible to:

Technical Discovery & Solutioning

• Collaborate with sales teams to understand customer needs and define solution requirements.

• Conduct discovery sessions to analyze customers' existing EDI infrastructure, data flows, and integration challenges.

• Translate business requirements into scalable, secure, and standards-compliant EDI solutions.

Solution Presentation & Demos

• Deliver compelling product demonstrations tailored to customer use cases.

• Explain complex EDI workflows, mappings, and transaction lifecycle processes in a customer-friendly manner.

• Assist in building proof-of-concepts (POCs) and pilot environments.

RFP/RFI Response & Architecture Design

• Lead the technical response to RFPs and RFIs, including solution architecture, integration approach, security, scalability, and compliance details.

• Design EDI workflows and system architecture diagrams showing integration with ERPs, TMS, WMS, and partner systems.

Stakeholder Engagement

• Act as the primary technical liaison between the customer, internal product/engineering teams, and implementation teams during the presales cycle.

• Support account executives in building trusted advisor relationships with clients.

Thought Leadership & Enablement

• Stay up to date with global EDI standards (EDIFACT, X12, TRADACOMS, etc.) and integration technologies (APIs, AS2, SFTP, VANs, etc.).

Requirements

Qualifications / Experience / Technical Skills

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).

• 5 - 7+ years of experience in EDI solution design, implementation, or support.

• 5+ years in a presales, sales engineering, or customer-facing consulting role.

• Strong knowledge of EDI formats and standards (X12, EDIFACT, etc.).

• Hands-on experience with EDI mapping tools (e.g., IBM Sterling, Seeburger, Cleo Integration Cloud, GXS, Boomi, etc.).

• Familiarity with iPaas technologies (e.g Workato, Boomi, Mulesoft etc)

• Familiarity with standard B2B protocols such as AS2, VDA, OFTP2, SFTP, FTPS, API, and VANs.

• Experience with ERP systems integration (e.g. SAP, Oracle, NetSuite, Microsoft Dynamics).

• Excellent communication and presentation skills, with the ability to explain technical topics to business audiences.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Customer-oriented mindset, easily adaptable to different company sizes and line of business

• Excellent enablement skills, experienced in establishing trust and building partnerships with customers or partners

• Strong critical thinking, and analytical skills with an entrepreneurial and proactive mind-set.

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesise ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge