You will be part of a dynamic team, working together to build knowledge and support each other. Your role will involve participating in problem-solving discussions to ensure the best possible outcomes for our customers. We are looking for someone who is enthusiastic about providing exceptional customer experiences and is eager to contribute to our team's success.

• Log customer requests, troubleshooting, and information to ensure proper documentation

• Monitor and track incident resolution within the Service Level Agreement

• Develop and maintain knowledge of customer and customer-specific business environment

• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction

• Intermediate proficiency in Customer Experience Management

• Intermediate proficiency in Interpersonal Communication

• It is advantageous to have prior experience in relevant related skills

• High School Diploma/GED BONUS Point.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.