JOB DESCRIPTION:

MAIN PURPOSE OF ROLE

Represents the most common entry point for this career level.

Works under direct supervision.

MAIN RESPONSIBILITIES

• Receives telephone calls which are basic & routine.

• Uses computerized system to gather information and confirm sales prompted by incoming calls.

• No selling responsibilities are involved with this activity.

• Typically transfers calls to appropriate person as necessary.

• May answer inquiries, resolve problems, and promote products/services.

• Requires limited knowledge of company, products, and/or services.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Requires ability to navigate a computerized data entry system or other relevant applications.

QUALIFICATIONS

Education

Education Level : Technical Diploma (± 12 years)

Experience/Background

Experience : No Experience

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Japan > Matsudo : Matsudo Plant

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable