The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.

What You'll Do

• Manage and resolve complex customer escalations primarily within the European region, including coordinating expedites, material allocations, and collaborating with engineering and quality teams to address product holds affecting customer operations.
• Lead and execute change management initiatives, including the submission and tracking of Product Change Notifications (PCNs).
• Facilitate the review of customer specifications and collaborate with internal technical, quality, and logistics teams to provide optimal product recommendations.
• Support the sales team by providing necessary resources, including price quotations, product samples, delivery specifications, technical information, and quality documentation.
• Maintain and update pricing within the Oracle system to ensure alignment with current customer pricing agreements.
• Initiate and manage the process for Return Material Authorizations (RMAs).
• Provide comprehensive support for customer negotiations, encompassing commercial contracts, capacity reservations, order cancellations, and claims.
• Utilize data analytics to determine appropriate product classification based on product lifecycle stage, sales performance, quoting activity, and sample requests.
• Communicate significant changes in program status, including production ramps, to Master Planning and Operations teams.
• Apply professional expertise and company policies/procedures to resolve a broad spectrum of business challenges creatively and effectively.
• Document and disseminate customer communications to relevant internal and external stakeholders.
• Generate and analyze various reports pertaining to business plan status, opportunities, lost business, and bookings within the assigned territory

What You Will Bring

• Bachelor’s degree in relevant discipline or equivalent practical experience, coupled with a minimum of ten (10) years of related professional experience.
• Current or previous work experience as Customer Operations Specialist, Business Operations Specialist, Sales Support Specialist or Senior Pricing Analyst.
• Demonstrated strong analytical capabilities for interpreting complex data and informing strategic decisions.
• Strong analytical skills ideally in pricing and industry trends and distribution pricing experience.  
• Exceptional written, verbal, and interpersonal communication skills, with the ability to articulate information clearly and concisely to diverse audiences.
• Proficiency in presentation development and delivery, capable of conveying information effectively to both internal and external stakeholders.
• Proven project management skills, including the ability to coordinate and collaborate effectively with cross-functional teams to achieve objectives efficiently and on schedule.
• A strong customer-centric orientation, with a proactive approach to anticipating, understanding, and addressing customer requirements.