Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

As SRE, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Key Responsibility . Activities • Engineer, build and manage complete automation solutions using a combination of open-source, commercial technologies and in-house developed tools as appropriate. • Develop and maintain the automated provisioning of automation components. • Work with monitoring teams to outline monitoring requirements fand ensure effective support models. • Ability to identify process gaps and implement improvements (process/tools) • Ability to analyze and resolve complex infrastructure resource and application deployment issues. Technical Experience: Professional & Technical Skills: • Excellent knowledge of Continuous Integration and Continuous Delivery principles and methodologies. • Knowledge on DevOps tools such as,Ansible,,Apache and Maven are highly advantageous. • Expert knowledge of CI Management tools (Jenkins or similar). • Good understanding of build tools (Maven, Gradle or similar). • Strong knowledge of version control software (Git or similar). • Good knowledge of public cloud services and technologies (AWS, Azure Platform, etc) • Experience with systems administration and IT operations. Professional Experience: • Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision - Flexible to work in 24/7 shift. • Comfort with collaboration, open communication and reaching across functional borders. • Intermediate in presentation and MS PowerPoint skills Educational Qualification: Bachelor’s degree (or geography equivalent)– Business or technology preferred Additional Information (if any)

15 years full time education

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