e-Invoicing ABM EMEA

Description -

Job Summary
• This role is responsible for resolving complex customer issues, fostering strong client relationships, and driving process improvements. The role utilizes data-driven insights to develop and execute strategic plans to enhance customer experience and cultivate customer advocates. The role stays abreast of emerging technologies, mentors junior team members, and plays a pivotal role in shaping the organization's customer-centric strategy.

Responsibilities
• Handles and resolves complex and sensitive customer issues, utilizing advanced problem-solving skills and in-depth product and industry knowledge.
• Cultivates and maintains high-value relationships with key customers and channel partners, including senior executives and decision-makers.
• Identifies and implements process improvements across the customer engagement lifecycle, streamlining operations and enhancing efficiency.
• Develops and executes comprehensive strategic plans for customer engagement, including customer segmentation, personalized communication strategies, and customer journey mapping.
• Gathers, analyzes and leverages customer data for insights, personalization, and informed decision-making.
• Tracks and reports on key performance indicators (KPIs) related to customer satisfaction, loyalty, revenue growth, and operational efficiency.
• Cultivates customer advocates and promoters through relationship-building, exceptional service, and personalized engagement initiatives.
• Establishes and manages a robust feedback program, collecting, analyzing, and acting on customer feedback to drive continuous improvement.
• Evaluates and adopts emerging technologies and innovative solutions to enhance the customer experience and streamline operations.
• Mentors and guides junior team members to support their professional development and enhance skills.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
NA

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Romania)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"