How would you like to team up with colleagues from the Americas, Europe, and Asia? Forget set-in-stone working hours and rules. Instead, choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:

 The successful candidate will play a key role as part of wider Development organization as we  change how the world gets paid through building , deploying and supporting innovative product The primary responsibilities of the Jr. Application Support Analyst  are to replicate and resolve software issues raised by customers (Internal/External); understanding the technical issues they are facing and finding a solution within agreed timeframes or SLA's with excellent customer service. You will utilize your communication skills and technical understanding to liaise between wider teams and stakeholders.

Ultimately, you will ensure that our products, applications and systems work correctly at all times.

How you will make a difference:

• Possessing specialist knowledge of our applications.
• Providing technical support to teams within the organization, and to external clients when required
• Assisting with systems integrations
• Managing ticketed query system responding to queries within the agreed SLA
• Identifying and resolving technical issues
• Analyzing problems and incidents, ensuring completeness of root cause for major/critical incidents, analyze the business and financial impact of the issue and where possible identifies, resolves or provides workarounds, suggestions and improvements to mitigate future incidents.
• Creating a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Self-motivated and highly professional with ability to take ownership, multi-task, to work under pressure and to tight deadlines.
• Develop and maintain standard support procedures and other documentation as required to ensure the support, availability and continuity of IT services to agreed SLA’s and KPI’s.
• Proactively monitoring applications/systems to capture potential issues (e.g. alerts, performance, logs) before they occur, in accordance with monitoring/maintenance procedures.
• Building and maintaining effective working relationships within the team and externally (with other team members, suppliers, partners and vendors).
• Accurately complete daily, weekly or monthly requests/reports.
• Maintain internal reporting requirements; Updating all the metrics & publishing them as per schedules as well as on an ad-hoc basis.
• Applying new configurations to applications.
• Mentoring Junior team members

What will give you an advantage:

• 1-2 years Application/Production Support experience.
• Excellent communication skills; both written and verbal
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Critical thinking skills, organized and customer focused approach
• Strong technical understanding of application support
• Microsoft Excel Skills
• Demonstrable customer service skills
• A desire to learn and improve skills and knowledge.
• Adaptable and flexible to business demands.
• Strong organizational and planning skills.
• Extensive problem solving and troubleshooting skills.

Desirable but not required:

• Experience in Java/Asp.net/VB
• Understanding of XML / Regex
• Experience with Informatica
• Experience with Postgresql, DB2 or MS SQL
• Ability to read/ analyse log files / Audit logs to identify issues

Why become a Guardian:

🌎 International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

🧑‍🤝‍🧑 Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

🕐 Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

🕮 Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.

✨Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries. 

As a Work in Any Way company ─ which means we let you decide where and how you work ─ we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service. 

For more information about our solutions, visit: www.safeguardglobal.com

Next Steps:

To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.

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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.