Position Summary

Role and Responsibilities

Key Responsibilities
Sales Project Management
•    Develop and implement sales strategies for home appliance products across service channels.
•    Develop and implement service-as-a-product project which includes maintenance service, installation service and extended warranty
•    Manage end-to-end sales projects, ensuring smooth execution from planning to completion.
•    Monitor sales trends and performance metrics, adjusting strategies as needed to meet targets.
•    Collaborate with internal teams, including field service operations, customer care and service marketing, and external teams, including online business and product manager to align sales initiatives 
Service Channel Sales Optimization
•    Drive sales growth within service channels, maximizing opportunities for upselling and cross-selling.
•    Optimize contact center (inbound and outbound) sales performance by refining sales scripts, training agents, and improving engagement strategies.
•    Enhance digital sales channels by working with online business and service digital teams to boost conversions.
Analytics & Sales Reporting
•    Conduct in-depth sales analysis to identify trends, opportunities, and areas for improvement.
•    Generate sales reports, dashboards, and performance insights for local and regional management review.
•    Provide data-driven recommendations to enhance sales efficiency across service channels.
•    Monitor key performance indicators (KPIs) and implement strategies to improve sales effectiveness.
Customer Experience & Process Improvement
•    Ensure seamless customer experience across all service sales channels.
•    Identify and address process gaps that hinder sales performance.
•    Work with field service operation teams to integrate sales-oriented solutions without compromising service quality.

Key Qualifications & Skills
•    Bachelor’s degree in Business, Sales, Marketing, or a related field.
•    5+ years of experience in sales project management, preferably in the consumer electronics industry.
•    Strong analytical skills with proficiency in Excel or other data analytics tools.
•    Proven experience in sales reporting and performance tracking.
•    Familiarity with service channels such as service centers, inbound/outbound contact centers, and digital sales platforms.
•    Excellent communication and collaboration skills to work with cross-functional teams
•    Good communication skill in both written and spoken English
•    Strong problem-solving abilities and an ability to work in a fast-paced environment.
•    Experience in CRM and sales tools is a plus.

Skills and Qualifications

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