We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Primary Job Duties & Responsibilities

• LATE SHIFT WEEKDAYS - must work till 8pm ET
• Handle customer service inquiries and problems via telephone, internet, or written correspondence are handled.
• Administers the healthcare benefits enrollment plan to guide customers through the application process and assist with required documentation.
• Interprets complex regulations such as the Affordable Care Act (ACA) and Health Insurance Portability and Accountability Act (HIPAA) for customers.
• Maintains a customer support and mentoring team to assist with customer inquiries and challenging situations.
• Manages the dissemination of information for customer coverage to ensure that customers understand benefits and have the ability to make informed decisions about health care.
• Monitors pending legislation, regulations, and compliance requirements for healthcare benefit plans to inform customers of new developments.
• Communicates changes in the health care benefits industry to expand the knowledge and skillset of supporting teams.
• Compares healthcare benefit options to determine the most appropriate plan based on customer needs and criteria.
• Organizes continuous learning and professional development opportunities to help customers stay updated on changes in the healthcare benefits industry.
• Conducts research on coverage verification to clarify what services and treatments are covered in addition to limitations or exclusions.
• Provide support to call center from 8am to 8pm EST as needed.

Required Qualifications

• Must be able to work late shift until 8pm ET weekdays
• Must have 2+ years of GPS and QNXT experience
• Adept at problem solving and decision making skills
• Must have good knowledge of Medicare and Medicaid plans
• Must be able to pass qualification knowledge test

Preferred Qualifications

• Certified Customer Service Professional (CCSP) preferred.

Education

• High school diploma or 5+ years equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.