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Job Function:

Marketing

Job Sub Function:

Product Management

Job Category:

Professional

All Job Posting Locations:

Milano, Italy

Job Description:

Johnson & Johnson Innovative Medicine is currently recruiting for a Field Customer Engagement Specialist (South Italy).

Role Purpose
 

Field‑based role focused on enhancing the quality and impact of customer engagement with a defined panel of Leading Specialists.
Strengthens disease educational narratives, generates actionable customer insights, and connects Marketing strategy with field execution.
No direct product sales targets; variable compensation may apply on selected engagement and insight KPIs.
 

Key Responsibilities
 

• Customer Engagement: Manage a panel of ~60 Leading Specialists, delivering structured, high‑quality interactions aligned to customer needs and portfolio priorities.
• Customer Insights: Capture and translate field insights into actionable input for Marketing and cross‑functional teams.
• Disease educational Narrative Activation: Reinforce and adapt brand narratives through consistent, high‑impact customer conversations.
• Disease Educational Support: Support key initiatives and events, including speaker briefing and message alignment.
• Cross‑Functional Collaboration: Work closely with Marketing, Sales, Medical and field teams to ensure coordinated customer engagement.
   

Performance & Incentives
 

• Measured on engagement quality, coverage, frequency, and insight contribution.
• Eligible for variable compensation linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).

Requirements:

• University Degree in scientific field

• Master's in marketing, business school qualification, or similar will be considered a nice to have
• Fluent English and Italian
• 3 years' experience in roles related to the pharmaceutical industry, such as Sales Representative, Product Manager or similar

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Brand Marketing, Brand Positioning Strategy, Business Behavior, Coaching, Communication, Consulting, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Data Savvy, Execution Focus, Financial Analysis, Innovation, Presentation Development, Problem Solving, Product Management, Product Strategies

  

 

The anticipated base pay range for this position is:

€39.800,00 - €64.055,00

 

 

Benefits:

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

 

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.