Posting End Date:

September 09, 2024

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

With over 4 million customers across Ontario, our Collections team is focused on working with our customers to secure bill payment while reducing our overall arrears and bad debt.

One of the key components to our successful operations is our Lead Collections, who is responsible for ensuring the effective and efficient operation of the collections staff while maintaining a positive work environment.

This diverse role offers you a variety of work with the opportunity to lead, develop and grow employees into their full potential. You will also act as the subject matter expert on various processes or change initiatives and work alongside other leads throughout Customer Care, a variety of internal stakeholder groups, as well as third party contacts.

If you aspire to work in a leadership role, enjoy collections with a customer focus and thrive in a fast-paced environment, apply today!

What You Will Do:

• Makes recommendations on arrears management strategies and implementation plans.

• In conjunction with other department leaders, makes recommendations regarding targets for productivity, customer satisfaction and budgets and execute implementation plans to reach targets.

• Ensures collection activities are compliant with regulatory requirements. Maintains up-to-date knowledge of economic and market conditions, technological advances, and energy costs.

• Manages relationships with third party vendor partners.

• Manages relationships with internal stakeholders to ensure arrears management strategies, including disconnection and reconnection work, can be completed as required

• Educate employees on Corporate Business Goals to foster a culture where employees exercise proper judgement and are encouraged to deal with issues in a proactive manner that serves the customer fairly.

• Manage and lead all personnel including any collective bargaining issues, collections team recruitment, performance assessments, terminations and/or corrective action, as required.

• Provides coaching, mentorship and leadership to all staff consistent with our culture and values while ensuring employees have the skills, training, equipment and encouragement to produce excellent arrears management results and customer satisfaction at every point of customer contact.

Who You Are:

You will have the following education and experience:

• Related university degree and minimum of four or more years of experience OR equivalent combination of formal education, certification and experience.

• Excellent analytical skills

• Excellent verbal, written or presentation skills.

• Excellent interpersonal skills with the ability to problem solve and negotiate.

• Ability to work in a team environment and empower others.

• Proficient computer skills and able to learn internal systems.

• Previous leadership experience in a collections or equivalent environment.

The following would be an asset:

• Working knowledge or unionized environments.

• Previous managerial experience including the supervision of employees.

Flex Work Clause

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

#LI-Hybrid #joinourteam

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com