Job Profile Summary:  The Payment Associate is responsible for processing clinical trial payments and provding best-in-class customer service to Global CTP team in support of global study payments.                                                                        

Responsibilities:                                                                                                                 • Approval of investigator clinical trial payment recommendations based upon grant funding
• Process investigator clinical trial payments and deliver these payments to domestic and international research sites
• Troubleshoot system issues with IT when errors occur
• Assist Senior Payment Processor with Tracker and Ticket volume where appropriate
• Provide customer support with investigator sites on outstanding checks, inclusive of SOC 1 Control report
• Provide customer support to the Payment organization as needed to resolve payment issues
• Provide payment support to the global payment services team
• Other duties as assigned             

Experience: Typically requires 0 - 2 years of prior relevant experience. 

Knowledge: Requires knowledge of principles, theories, and concepts of a job area, typically obtained through advanced education. 

Education: Associates Degree - Businesss, or Equivalent preferred.       

Skills and Abilities:

• Strong analytical skills
• Strong MS Excel skills
• Ability to work independently or in a team environment
• Understanding of accounting concepts
• Detail oriented and organized
• Ability to meet aggressive Deadlines
• Effective interpersonal and written communication skills
• Comfortable working in a global enviroment
• Strong PC skills (i.e. Microsoft Office, Google, MS Project, SAP-Business One)
• Knowledge of foreign currency a plus
• Knowledge of clinical trial process a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com