As a Customer Experience Agent, you will be the main point of contact for our direct customers, supporting them throughout their journey and onboarding them into the Maersk environment. 

Your activities may include (but are not limited to): 

• End‑to‑end shipping process management 

• Supply Chain Management 

• Case and dispute management 

• 🤝 Customer onboarding and relationship management 

• Online customer assistance 

• Cross‑selling and value‑added services 

✅ Key Responsibilities 

• Take ownership of the customer experience by managing import and export shipment processes in compliance with company procedures and regulatory requirements, ensuring smooth end‑to‑end execution 

• Be fully responsible for customer satisfaction, building strong relationships and understanding customers’ businesses, service needs, drivers, and expectations, with a continuous focus on identifying new business opportunities 

• Deliver proactive customer support by tracking shipments, informing customers of any deviations from the original transport plan, and recommending suitable solutions or alternatives 

• Operate effectively in a KPI‑driven environment, meeting or exceeding local targets, including up‑selling end‑to‑end products and identifying opportunities for continuous improvement 

We Are Looking For 

• A customer‑centric mindset with a strong commitment to delivering exceptional customer support 

• Excellent communication, problem‑solving, and relationship‑building skills 

• Strong planning and organizational skills, with the ability to work under pressure and meet deadlines 

• Basic computer literacy 

• Latvian and English language knowledge. Russian will be an advantage.