Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Position Summary:

The Sales Operations Manager oversees the entire sales operations process to ensure sales teams meet their quotas and achieve revenue targets. This role requires a strategic thinker with strong analytical skills, adept at leveraging data to optimize sales processes and drive continuous improvement. The successful candidate will collaborate with cross-functional teams to ensure alignment with business goals and provide insightful reporting on sales performance metrics.

Responsibilities:

• Monitor Sales Quotas: Vigilantly track and monitor sales quotas to ensure team members are meeting their targets, providing timely interventions and support as needed.
• Develop Sales Strategies: Design and implement effective sales quota strategies to achieve and surpass revenue targets, ensuring the scalability and sustainability of sales efforts.
• Support Sales Leadership: Collaborate closely with Sales Leadership to develop compelling and informative PowerPoint presentations for Executive leadership.
• Manage Sales Processes: Oversee and refine the sales process from lead generation through to the closing of deals, ensuring a seamless and efficient journey for both sales teams and customers.
• Cross-Functional Collaboration: Work closely with various departments, including marketing, product management, and customer support, to ensure all efforts are aligned with overall business objectives.
• Reporting and Insights: Regularly produce detailed reports and provide actionable insights on sales performance metrics, utilizing these to inform strategic decisions and drive sales improvements.
• Continuous Improvement: Engage in ongoing analysis of sales operations, identifying opportunities for optimization through data analysis and process enhancements.
• People Leader: This role will have 1-2 direct reports

Skills and Qualifications

Requirements:

• Salesforce Experience: Proficiency in using Salesforce for managing sales operations and CRM.
• Alteryx Experience: Experience with Alteryx for data blending and advanced analytics.
• Tableau & Relational Database Experience: Skilled in utilizing Tableau and relational databases for data visualization and business intelligence.
• Educational Background: Bachelor's degree in Business Administration, Computer Science, or a related field.
• Professional Experience: Minimum of 5 years of experience in sales operations, data analysis, or similar roles, with a proven track record of driving sales performance and process improvements.
• Analytical Skills: Strong analytical skills with proficiency in data analysis tools and methodologies.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively convey complex information to diverse stakeholders.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.