Primary City/State:

Phoenix, Arizona

Department Name:

Gift Shop-Hosp

Work Shift:

Varied

Job Category:

General Operations

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

As a Retail Assoicate at Banner Estrella Medical Center, your role is crucial in creating a welcoming first impression for our patients and visitors in our gift shop. Your primary responsibilities will include assisting Retail Supervisor in everything, opening and closing of the shop. End of day closing of registers. Displaying merchandise, review inventory, price and tag merchandise, attend to clients & check out customers at register.

Location: Banner Estrella Medical Center - 9201 W Thomas Rd, Phoenix, AZ 85037

Hours/Schedule: 40 hours a week - 10:00AM-6:30PM Tuesday-Friday and Sat. 9:00AM-5:30PM. **Hours vary based on store hours and promotional events**

Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.

POSITION SUMMARY
This position is responsible for assisting with all aspects of retail operations. Responsible for coordination of day to day operations in order to assist in the achievement of a profitable program. . This position is also responsible for the processing of merchandise, such as ordering, data entry, unpacking, pricing, and displaying.

CORE FUNCTIONS
1. Monitors sales records and researches pricing policies to ensure the retail stores remain competitive. Provides customer service through the operation of a point of sale register system, taking phone orders and conducting sales within a retail setting.

2. Assists with stocking merchandise and displaying of merchandise in an effective manner. Assists with opening and closing duties of the retail shop.

3. Assists in the planning and development in courses of action to achieve the department/service goals and coordinates operating functions. Works closely with volunteers, vendors, customers, employees, visitors and patients and develops/maintains good rapport with same.

4. Leads volunteers to perform the work required to achieve identified goals of the department service. Advises on recruiting for volunteer staff and coordinates volunteers assigned to shop.

5. Coordinates and performs activities to meet department/service goals. Coordinates and participates in processes to validate achievement of goals to meet/exceed customer expectations. Implements methods for feedback from customers. Provides other training as needed.

6. May deliver flowers or gifts to patient areas.

7. This position assists in the coordination of the daily operations of the thrift shop. Provides supplies and services to all company facilities in the region. Customers are internal company materials management facility departments.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.

Two years of related experience. Must have the ability to establish and maintain effective working relationships with volunteers, staff, and community members. Must have knowledge of and ability to operate business machines. Ability to communicate sufficiently to perform duties in a manner consistent with departmental scope of services and standards.

PREFERRED QUALIFICATIONS
Additional retail and/or customer service experience is preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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