BE A PART OF THE EXCITEMENT!

Embark on a thrilling journey with ASM Global, the global leader in venue management and live event production! With an illustrious reputation as the foremost partner for venue management, ASM Global proudly oversees more than 350 venues worldwide. Our success in operating and investing in the world's most iconic stadiums, arenas, convention centers, and theaters is fueled by unparalleled dedication and profound expertise.

Here's your chance to be part of the magic! ASM Global is excited to offer a fantastic and immediate opening for three (3) Part-Time NYS Licensed Security Officers and one (1) Full-Time NYS Licensed Security Officer to become integral members of our dynamic Syracuse team. This position will play a crucial role in supporting diverse functions at The Oncenter Convention Center, Arena, and Theaters, adding to the vibrant array of unforgettable live events. Join us as we continue to redefine the boundaries of entertainment and create memories that last a lifetime!

_____________________________________________________________

FLSA Status:              Part-Time/Full-Time/Non-Exempt

Open Positions:         (3 Part-Time) (1 Full-Time)

Available Shifts:       

PT - Sat & Sun, 8am-4:30pm

PT - Sat & Sun, 4pm-12:30am

PT - Sat & Sun, 12:00am-8:30am

FT - Sat & Sun, 12:00am-8:30am

Union Code:                Non-Union

Pay Rate:                     $17.00/hour

_____________________________________________________________

>> NYS SECURITY GUARD LICENSE REQUIRED <<

THE ROLE

As a Security Officer at The Oncenter, you will play a crucial role in maintaining a safe and secure environment for all team members and guests. Your primary responsibility is to enforce security measures, deter potential incidents, and respond promptly to any security concerns that may arise during events or regular operations.

WHAT TO EXPECT

• Utilize surveillance systems to monitor the premises and identify potential security threats.

• Maintain a vigilant presence in key areas to deter unauthorized access and ensure a safe environment.

• Communicate, greet, and offer information or directions to guests in a courteous and helpful manner.

• Conduct foot patrols throughout the facilities, observe ongoing activities, and proactively identify and prevent signs of intrusion.

• Verify credentials and enforce access control measures to restrict entry to authorized personnel only.

• Handle phone calls professionally, provide guidance, and promptly notify relevant individuals as needed.

• Conduct thorough investigations and compile accurate incident reports.

• Receive, document, track, and manage deliveries efficiently.

• Oversee the facility's lost and found, contacting individuals upon identifying lost items.

• Promptly respond to fire alarm systems, investigating and notifying the appropriate personnel and authorities.

• Collaborate with staff to ensure clients and guests experience the highest quality service during their events.

• Participate in ongoing training programs to stay updated on security procedures, emergency response protocols, and industry best practices.

• Adhere to the department's dress code and present yourself in a friendly and approachable manner.

• Perform other assigned responsibilities and duties as needed.

REQUIREMENTS

• High school diploma or equivalent.

• New York State Security Guard License.

• Proven experience in security roles, preferably in a large venue or event setting.

• Previous hospitality industry, customer service, or retail experience preferred.

• Ability to remain calm and composed in high-stress situations.

• Excellent observational and communication skills.

• Ability to make independent and good judgment decisions within proper policy and procedures.

• Familiarity with emergency response procedures and basic first aid.

• Flexibility to work irregular hours, including holidays with the opportunity to sign up for open shifts and the potential for additional earnings.

SKILLS YOU’LL NEED

• Demonstrate a high degree of confidentiality and adeptness in managing sensitive situations.

• Adaptability to remain flexible and responsive to evolving circumstances.

• Proficiency in handling and resolving high-tension situations, effectively managing challenging guests.

• Clear and effective verbal communication to interact with guests, staff, and emergency personnel.

• Demonstrate a strong teamwork mindset and the ability to seamlessly execute programs.

• Exhibit acute judgment, tact, and diplomacy.

PHYSICAL ABILITIES

• Ability to stand, walk, sit, climb stairs, or patrol extended periods during events and shifts.

• Ability to maintain composure, react promptly, and make decisions swiftly in high-stress situations.

• Agility and flexibility to swiftly walk, run, or move to respond promptly to emergency situations.

• Sharp vision to monitor and observe activities and identify potential security threats.

• Capacity to lift or move objects exceeding 50lbs, barricades, or equipment when necessary.

_______________________________________________________

NOTE: This description portrays in general terms the type and levels of work performed and is not intended to be all-inclusive or to represent specific duties of anyone incumbent. The knowledge, skills, and abilities may be acquired through combination of formal schooling, self-education, prior experience, or on-the-job training.

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants who need reasonable accommodations to complete the application process may contact (315) 435-8062.