Role Specific Information

Job Description

About the Role

This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday to Thursday, with the option to work remotely on Fridays.

In this role, you will deliver projects that drive sales, improve process efficiency and support consistent store execution. Build cross-functional partnerships, develop and grow business relationships, influence business partners and gain support on project expectations.

What You’ll Do

• Prioritize and approve HVAC work orders within established budget guidelines

• Provide oversight of budgets including accruals, forecasting and annual planning

• Review legal contracts to honor and hold responsible parties to contractual obligations including Landlord lease obligations

• Assist capital team with scorecarding and preparation of annual capital plan

• Create and monitor reports to track vendor schedules, work order status and expense

• Serve as a point of contact for escalated issues for the field

• Evolve HVAC specific scopes of work that define expectations associated with response times, methods and means, manufacturer's recommendations, communication, markups and invoicing

• Monitor and make necessary adjustments using the remote Building Automation System and utilize reporting and analytics to review anomalies and outliers impacting energy usage or store comfort. 

• Manage vendors that execute repair and maintenance tasks in the store environment

• Hold vendors accountable to schedules, work order status, expense and key performance metrics

• Develop communication in support of key initiatives that have broad impact across the organization

• Set and continually manage project expectations with key stakeholders

• Understand the audience and communicate difficult and sensitive information accordingly

• Audit communication tools to ensure consistency, accuracy and timeliness

• Evaluate communication through “We’re Listening” and “Hindsight” meetings

• Communicate and collaborate with leadership and vendor executives on status, issues and decisions to influence outcomes

• Drive integrated planning and working sessions to build project strategy

• Develop, execute and manage complex project plans

• Determine project approach and provide recommendations to move project decisions forward

• Lead project status meetings with partners to align on goals, determine actionable next steps, actively problem solve challenges and drive decisions

• Update project plans and communication documents

• Gather feedback to ensure projects are progressing on time and meeting expectations

• Lead efforts in improving customer and associate experience 

• Determine feasibility of project requests and recommends approach and prioritization

• Remain on the forefront of emerging industry practices

• Additional tasks may be assigned

What Skills You Have

Required

• Bachelor's degree or equivalent experience

• 1-3 years experience in operations, stores, budgeting, forecasting or reporting

• Strong analytical, planning and organization skills

• Advanced decision-making, leadership or communication skills

• Excellent knowledge of Excel/PC spreadsheet functionality and Google suites

Preferred

• Proven project management skills with ability to multitask

• Knowledge of commercial HVAC systems

• Retail experience or retail operations business acumen

Special Requirements

• On-call responsibility and flexible schedule as needed to support business operations

• Travel

Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
       

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner