Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
职位需求:
• 熟悉服务器、工作站、数据库等安装部署，有相关经验
• 具备基础网络知识，能够处理简单网络问题
• 具备良好的表达能力，善于与客户沟通
• 团队合作能力，良好的抗压能力
• 学习能力强，具备良好的问题分析和解决能力
Job Description
• Performs highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.
• Works with physical and virtual environments, operating systems, databases and other software and networking technologies.
• Reviews scope of work for assigned tasks to ensure all hardware and software components are available. • Reviews customer IT infrastructure and project plans to ensure they meet documented installation requirements.
• Completes all necessary task documentation to meet Varian’s Quality processes and procedures.
• Maintains customer system inventories using Site Equipment Configuration documentation or equivalent.
• Keeps current on Varian products and technologies through both internal and external training and certification.
• Creates and maintains an account with VCS (Vendor Credentialing System).
• Teams with project management, local service and hardware installation teams to provide World Class Customer Service.
• Performs upgrades and new installations as well as team leader duties on small to medium scale software projects.
• Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
• Report by means of FSR’s, time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.
• Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important.
• Use prescribed problem-resolution escalation procedures and request technical assistance when necessary in a timely manner.
• Advise less experienced Installation Representatives in technical matters.
Minimum Required Skills and Knowledge:
• Proficient computer usage and debugging skills Knowledge of and sound professional experience with Microsoft based server operating systems
• Customer focused attitude Articulate and skilled in interpersonal communication
• Fluency in the local language and in English, both written and spoken
Other Desired Skills and Knowledge:
• Bachelor's Degree and equivalent experience 1-3 years of directly related and transferrable experience
• Comprehensive knowledge of networks and networking techniques Functional knowledge of Citrix and VMWare technologies
• Required Certifications and Training: Completes LMS training plan specific to assigned responsibility
• Complete company-provided training certification path within prescribed timelines.
• Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems.
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Privacy Statement