Let’s talk about who we are 

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.  
 

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. 
 

Let’s talk about diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.  
 

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au. 

Let’s talk about this role 
As a Technical Business Analyst, you will perform systems and business analysis within a software development team focused on the delivery and support of new and existing capabilities in our core applications space.
 

This role will join a large in-house software delivery team focused on building complex policy administration and billing capabilities for our health insurance business.
 

On a regular basis you will: 

• Receive and gather information on business needs related to a defined set of core applications and APIs 

• Lead the discovery and definition of business and technical requirements by working with stakeholders, business partners, the product manager and other team members 

• Perform deep technical analysis including API testing, reviewing API documentation, reading code, and running SQL queries 

• Formulate and maintain technical specifications and user stories including detailed acceptance criteria 

• Work with the product manager, technical architect, and developers to determine a solution for desired outcomes 

• Maintain and prioritise the team backlog in collaboration with the product manager or product owner 

• Act as a liaison between IT teams and departments, business teams and external vendors 

• Coordinate QA and UAT processes 

• Ensure solution documentation is written, maintained and communicated to stakeholders 

• Assist the application support team in troubleshooting incidents and performing root cause analysis 

• Facilitate agile ceremonies within or across software development squads 

• Develop a strong understanding of core applications, business systems and processes and provide subject matter expertise 

For more information about tech at nib, please take check out our tech careers page: https://www.nib.com.au/careers/tech
 

Let’s talk about you 
You will be a team player with strong technical and communication skills, enabling you to build effective and fruitful relationships within the product development team and across the business. You will be motivated by driving initiatives through to completion.
 

Additionally, you will have: 

• 4+ years working in a software development team 

• 3+ years of business or systems analysis experience 

• Deep technical knowledge and experience with REST APIs, exposure to SOAP is a plus

• Experience with complex multi-tier and microservice architectures

• Well developed analytical, evaluative, and problem-solving skills 

• An established understanding of the software development lifecycle and agile work practices 

• The ability to play a senior role within the product development team – e.g. acting as subject matter expert and leading agile ceremonies 

• Strong written and verbal communication skills as well as excellent documentation skills 

• The ability to work autonomously and be well organised 
   

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!  
 

Let’s talk about working at nib 

Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice – not only in where they work, but also when and how.  
 

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance  

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation 

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts 

• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  
 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.