Number of Job Openings Available:

1

Date Posted:

September 06, 2024

Department:

16008773 Customer Experience Center Services Ambulatory

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

***Weekends may be a part of schedule***

• Location: Customer Experience Center 8880 Evergreen BLVD Coon Rapids, MN
• Full time (40 hours/week) and full benefits
• Customer Experience Center is open 24/7/365
• Paid training: First 8 weeks - 8:00 AM- 4:30 PM Mon-Fri
• Shift/schedule will be assigned after 8 weeks of training
  • Current shift start times are from 7:00 AM to 11:30 AM
  • Shift end times are between 3:30 PM to 8:00 PM
  • Two consecutive days off per work week

Job Description:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of customer service experience

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 0 to 2 years of experience in a health care setting

Physical Demands

• Sedentary:
• Lifting weightUp to 10 lbs. occasionally, negligible weight frequently