ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

ABOUT THE ROLE

We are looking for a Manager, Payment Support to join our growing team. REPAY is looking for someone to lead a team of payment specialists responsible for enrolling vendors, processing and researching payments, among a variety of other tasks. This role will work onsite in our Utah office. We work hard, but we have lots of fun doing it. If a cool, collaborative, and challenging work environment sounds appealing, you’ll fit right in.

RESPONSIBILITIES

• Timecard Approval: Review and approve employee timecards to ensure accuracy and compliance with company policies.
• PTO Management: Coordinate and balance Paid Time Off requests to maintain appropriate staffing levels.
• Work Distribution: Assign and manage daily workloads to ensure efficient operations and timely task completion.
• Performance Observation: Monitor employee performance to ensure adherence to quality standards and operational expectations.
• Coaching & Development: Provide ongoing coaching, feedback, and support to drive performance improvement and professional growth.
• Interviewing & Hiring: Conduct applicant interviews and assess candidates to identify and select top talent.
• KPI Reporting: Prepare and review monthly Key Performance Indicator (KPI) reports to evaluate team and individual performance.
• Product & Role Knowledge: Maintain in-depth knowledge of the Payment Specialist role to effectively support and guide the team.

SKILLS & EXPERIENCE NEEDED

• Minimum of 3-5 years of prior experience in a managerial or team lead role.
• Proven experience managing teams and/or projects in a professional setting.
• Demonstrated ability to establish processes, improve efficiencies, and drive operational excellence.
• Strong leadership skills with the ability to inspire, guide, and motivate team members.
• Excellent verbal and written communication skills, with the ability to communicate effectively with team members, stakeholders, and executive leadership.
• Effective active listening skills, including the ability to provide constructive feedback and resolve conflicts professionally.
• Strong organizational skills, including time management, task prioritization, and resource allocation.
• Ability to build strong, empathetic, and trust-based relationships with team members.

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING

GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

We are interested in every qualified candidate who is eligible to work in the United States. This position is not eligible for hire in California. Additionally, we are not able to sponsor visas.