RAC Monkey Mia Dolphin Resort is located in the beautiful Shark Bay World Heritage Area, alongside the picturesque Francois Peron National Park. Our resort is internationally renowned for the friendly dolphins that visit the bay daily.

The resort caters for up to 1,200 guests and offers a range of accommodation options including two- and three-bedroom self-contained villas, hotel-style rooms, budget accommodation, dormitories and powered/unpowered campsites. Additionally, there are two outdoor pools, a general store and gift shop, the Boughshed Restaurant and the recently renovated Monkey Bar.

We are currently looking for a full-time Duty Manager to join our team! This role would suit a local or someone looking to relocate from Perth - accommodation and meals are available at a reduced cost allowing the right candidate to live and work on-site.

Join our close-knit team in this exciting role and work with hospitality professionals from around the world to offer an unforgettable guest stay experience to our visitors.

What will you be doing?

As Duty Manager, you will step into a hands-on operational role which includes the following responsibilities:

• Working with Heads of Department to ensure we are offering an outstanding customer experience and responding to any guest issues

• Assisting all Departments and Heads of Department as required

• Meeting and greeting guests at the Shark Bay Airport and transporting them to the resort

• Assisting with the check-in process and ensuring coaches and groups are assisted with luggage and accommodation requirements 

• Ensuring our venue standards are met in regard to venue cleanliness and presentation

• Closing the Monkey Bar and Boughshed Restaurant each evening

• Overseeing the safety and security of all guests, team members and resort assets

• Conducting regular nightly patrols of the property, managing the night attendants and assisting guests

• Responsibility of the afterhours phone and emergency call outs

What are we looking for in you?

• Experience in similar role in accommodation, hospitality, tourism or related industry

• Background in managing food and beverage, guest reservations, grounds and maintenance or housekeeping is highly desirable

• Understanding of a hotel Property Management System/s (NewBook experience highly desirable)

• Willing to commit to hours required: 2:30pm to 11:00pm (1 hour break) and the management of the afterhours call out phone

• Understanding of workplace Health & Safety compliance

• Driver's Licence and willingness to obtain a Passenger Transport Licence 

• First Aid and Approved Managers' Certificate, or willingness to obtain

What are we offering you?

• Competitive salary + Superannuation + annual incentive bonus based on KPIs

• A supportive and dynamic work environment

• Discounted meals & accommodation - live & work on-site (self-contained 2-bedroom house located onsite for single, couple or small family (pets welcome) + utilities included)

• Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance

• Opportunity to develop your career in a large, thriving tourism business with nine locations in Western Australia and growing!

How to Apply:

If you are interested in joining our friendly team, please submit your resume by clicking 'Apply ' today!