Healthcare Customer Service Representative - Orlando, Florida

Posted:
8/15/2024, 5:00:00 PM

Location(s):
Florida, United States ⋅ Orlando, Florida, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

  • Provide exceptional customer service with compassion, empathy, and patience while our members navigate through their insurance and medical needs.

  • Professionally handle a high volume of incoming calls.

  • Ability to utilize and navigate multiple systems simultaneously.

  • Be dependable and meet all attendance requirements.

  • Resolve customer issues via one-call resolution guidelines and/or escalated processes.

  • Meet or exceed company and client performance metrics.

  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers.

  • Responsible for handling de-escalation calls

  • Ability to accept and embrace changes within the current business environment.


Qualifications:

Must be able to work onsite:  8517 Southpark Circle Suite 400, Orlando, FL 32819

  • High school diploma or GED

  • Ability to pass a background check and drug screen.

  • Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens.

  • Strong decision-making and analytical abilities.

  • Ability to identify customer needs and articulate products and services.

  • Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime.

  • Highly developed sense of integrity and commitment to customer satisfaction

  • Meet all attendance and dependability requirements.

  • Be a team player.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise

Website: https://weareeverise.com/

Headquarter Location: Singapore, Central Region, Singapore

Employee Count: 10001+

Year Founded: 2016

IPO Status: Private

Last Funding Type: Private Equity

Industries: Artificial Intelligence (AI) ⋅ Customer Service ⋅ Internet of Things ⋅ Technical Support