The Role

Our IT Team works closely with all of Alchemy’s departments to ensure a fantastic experience on IT supported platforms.  This is a great opportunity to partner with Global IT, Security and Facilities and be exposed to all aspects of IT including Networking, Audio Visual / Zoom systems, Applications, Hardware, Support, and Office constructions and moves.  

Responsibilities

• Provide hands on technical support for Alchemy’s team members
• Participate in IT projects impact the local and global teams
• Manage local IT vendors to support the Bucharest office
• Ensure the smooth operation of our AV conferencing and sound systems
• Manage the physical security access systems to the office
• Manage the local Network, Wireless Access Points and Firewalls
• Provide hardware and software support
• On/off board team members

What We’re Looking For

• Hands-on technical lead capable of working independently to support the Bucharest office.  
• Required technical expertise of macOS, Chrome, GSuite, Okta, Zoom, Slack, MDM (Jamf or Kandji), Networking, Github
• Ability to script APIs
• Previous service desk experience and customer service 
• Nice to have knowledge of:  Asana, Notion, Windows, Office 365
• Strong communicator across numerous mediums and styles
• Ability to (re)prioritize multiple tasks on a daily/weekly basis
• Previous office build/move experience for 100 people
• Prior vendor management experience focused on selection, partnership building and assurance of service delivery to required KPI