What success looks like in this role:

Systems Administration Familiarity: Gain familiarity with systems administration concepts, practices, and methodologies.

Standard Duties: Perform standard systems administration duties with guidance, including:

• Performing daily administrative tasks such as device configuration and troubleshooting.
• Responding to issues and client requests.
• Evaluating client hardware requests for compliance, conformity, applicability, performance, and cost-effectiveness.
• Researching and analyzing systems issues.
• Assisting in the development, implementation, and documentation of project tasks.

Documentation: Document assigned activities and progress.

Policy Application: Learn and apply company and industry standard systems administration policies and guidelines.

Special Projects: Assist with special projects as assigned.

Tools Utilization: Utilize tools such as Service Now, Nagios, VMWare, SCOM System Center Operations Manager, Citrix, Remote Desktop Manager, SharePoint, Microsoft Office applications, and Genesys phone systems.

Primary Roles:

Incident Management: Familiarity with incident management processes, including:

• Incident response and resolution within established client SLA requirements.
• Problem root cause determination and delivery of final RCA report within SLA (100%).
• Execution of change requests within specified time - ensuring change success rates and process adherence (100%).
• Timely responses to stakeholder queries (ZERO misses).
• Meeting all contractual SLA/KPI requirements (per contract).
• Ownership of queues and working towards closure of tickets - ensuring no aged incidents/SRs/CRs (per contract).
• Escalating delivery or major client outages to CDE and team leadership on time and taking necessary action (100%).

Mainframe Operations:

• Support 2200 Operations: Support 2200 operations, triage, and resolve incidents generated for failed jobs.
• Triage and Resolution: Handle JCL errors, restarts, and escalate issues requiring more hands-on resolution, such as bad data, missing files, or program abends.

OpConXPS and Control-M WorkLoad Automation Knowledge:

• Triage and Resolve Failed Jobs: Triage and resolve failed jobs for OpConXPS and Control-M, including troubleshooting schedules and jobs, analyzing log files, and implementing necessary fixes.

Major Incident Management (MIM):

• Incident Response: Swiftly respond to and resolve major incidents, leveraging special support groups or third-party suppliers with advanced technical knowledge.
• Coordination: Coordinate efforts among various technical resolution groups to diagnose and implement fixes or workarounds.
• Communication: Provide timely updates to stakeholders and end-users, ensuring clear communication during major incidents.

Service Desk Management:

• Call and Email Handling: Answer phone calls and emails, creating incident reports (INC) in accordance with service desk responsibilities.

You will be successful in this role if you have:

0-2 years’ relevant work experience OR equivalent combination of education and experience.

Working Shift:

1st Shift rotating

12-hour Shifts

Week 1 - 3 Days || Week 2 - 4 Days.

Saturday - Tuesday 4am - 4pm EST

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.