The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

As a Supervisor, Call Center Training at Dexcom, you lead a team of assigned Trainers and/or Training
Coordinators. Your main focus is to manage the team’s daily performance and engagement; this role is focused
on operational and organisational tasks. Call Center Supervisor will also make sure that team's tasks are aligned
with business needs and functional goals as well as that team is performing at a high level.

Where you come in:

• Designs, plans, implements and conducts the on boarding of new hires.
• Maintains and develops ad-hoc training courses upon business need.
• Acts as an owner for training materials maintenance and its continuous improvement.
• Learns about the company’s products and services and stays current with changes.
• Directly supervises employees: planning, assigning and directing work; appraising performance;
addressing complaints and resolving problems.
• Represents assigned team cross functionally and/or cross-regionally where needed.
• Works closely with all team members to ensure open communications and consistency of workflow.
• Builds and maintains effective work relationships with various business stakeholders.
• Utilises various sources of data to analyse, suggests opportunities for process improvements and
implements system changes throughout team.

Works on assigned Global projects/other functional tasks depending on business needs.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €2,953.75 to €3,648.75 gross. Final offer will depend on your qualifications, competencies, and professional experience.