About the company:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
About the unit:
Corporate Sales and Relationship Sales Unit manages the country's client base that mainly falls under regional or local e-commerce and local conglomerates and omni business channels or mostly known as the non e-commerce channels. The Unit focuses primarily on account management performance, revenue development and aggressive market share expansion by selling NV’s suite of products and related services.
About the job:
Main Duties
Responsible in Retaining 80% of the volume and revenue commitment forecast amount from corporate sales per shipper or customer
Responsible ins upselling and growing of existing volume in a given portfolio
Responsible in ensuring shipment handling needs of customer and shippers
Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
Responsible in communicating and providing SLA, SOPS of NV shippers to different Business units involve, example, FM, Sort, MM, LM , I.T. and Finance
First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
Facilitating MBR” Monthly business Review to and collection payments to customers/ shippers, recon and alignment with NV Finance..
Maintain growth of the shippers’ business/volume and trust.
Minimum Qualifications:
Bachelor’s degree in Business administration, business management. or any related course in institutional and international management.
Analytical skills, marketing skills, excellent interpersonal skills
Excellent communication skills ( English and tagalog)
At least 3 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination, people management
Must be able to present information to clients and address business concern of the said client
With relevant product or industry knowledge
Experience in logistics or e-commerce industries is preferred
Proficient in Microsoft Office Suite