We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

The Software Technical Analyst will be responsible for supporting the Asia TAI Reinsurance application. We are looking for someone with strong business analysis skills and solid operational & vendor management experience to support the enhancement requirements, non-production and production fixes of the application. The candidate must have strong interpersonal skills, working with stakeholders and support teams across the globe.

Key Responsibilities:

• Support non-production and Production operations and fixes
• Work with offshore support team and vendor to implement fixes and changes
• Cater to the requirements for enhancement and changes from business
• Participate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progress
• Participate actively in the projects and prioritization discussions with business
• Report to and work with the TAI Senior Business Analyst on the tasks at hand
• Coordinate work tasks with Vendor to ensure changes are delivered successfully and on time
• Schedule may rotate between Asia, Mid or North America time - to adjust to meet with the global team and support weekend work for deployments or production requirements.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
• Strong experience with the following:
  • Scheduling Automation (e.g. CA, CTRL-M, CAWLA)
  • Unix and Unix Scripting
  • Relational Database (SQL / Oracle / MSSQL)
  • ETL (Informatica)
  • Reporting (Qlikview)
  • Microsoft Azure
  • Experience in operations management & vendor management, working with stakeholders and support teams across the globe.
• Solid technical background in SQL DB, .net infrastructure, batch scheduling, MS Azure
• Knowledge in Python is a plus
• Knowledge and application of change & release management, ITIL4 & project management, including cost assessment
• Familiarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features
• Understanding of software development lifecycle
• Understanding of how technology supports Manulife business strategy
• Strong working knowledge of key aspects of role
• Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment
• Sees actions as a series of linked steps
• Understands informal structure, company culture, cooperation & information sharing within the company
• Collaborative attitude, willingness to work with team members; able to coach, share skills and methods
• Constantly learns from both success and failure
• Good organizational and problem-solving abilities that enable you to manage through creative abrasion
• Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
• Experiments with emerging technologies and understanding how they will impact what comes next.
• Amenable to work in UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in any shift schedule assigned (rotating shift; but flexible depending on business need)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].