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GENERAL FUNCTION

The Team Lead, Commercial Loan Servicing leads and manages a team of Commercial Loan Servicing Advisors responsible for post-closing servicing, loan maintenance, and borrower support across the Commercial portfolio. This role ensures the accurate and timely execution of loan servicing activities, adherence to service level agreements (SLAs), and delivery of a high-quality customer experience.

The Manager is accountable for team performance, operational excellence, and risk management, while fostering a culture of collaboration and employee development. This role partners closely with Credit, Sales, Loan Operations, and other internal stakeholders to support end-to-end lifecycle servicing of commercial loans.

ESSENTIAL DUTIES & RESPONSIBILITIES

Team Leadership & Talent Management

• Directly manage, coach, and develop a team of Commercial Loan Servicing Advisors.
• Establish clear performance expectations aligned to departmental goals and SLAs.
• Build a strong talent pipeline through training, mentorship, and succession planning.
• Foster a collaborative team environment focused on accountability and growth.

Loan Servicing Operations Oversight

• Oversee daily servicing activities including payment processing, advances, paydowns, payoff processing, and account maintenance.
• Ensure effective resolution of borrower inquiries and discrepancies.
• Monitor post-closing documentation collection and ensure timely clearing of exceptions.
• Ensure accurate execution of servicing activities and system updates.

Operational Excellence & Process Management

• Ensure adherence to procedures, controls, and service level expectations.
• Identify process improvement opportunities, streamline workflows, and enhance system utilization to improve efficiency and reduce errors.

• Oversee data integrity and documentation accuracy across systems.
• Support departmental initiatives and operational projects.

Risk Management & Compliance

• Ensure compliance with internal policies, regulatory requirements, and audit standards.
• Identify and escalate risks while ensuring appropriate controls are in place.
• Promote a strong risk culture.

Stakeholder & Customer Engagement

• Serve as an escalation point for complex borrower issues.
• Partner with internal teams to ensure seamless loan servicing.
• Drive a high-quality customer experience.

SUPERVISORY RESPONSIBILITIES

Manage a team of Commercial Loan Servicing Advisors, provide performance feedback, support development, and ensure appropriate staffing.

MINIMUM QUALIFICATIONS

High school diploma required; Bachelor’s degree preferred. 5+ years of commercial loan servicing or related experience. 2+ years of leadership experience. Strong knowledge of commercial loan servicing processes and systems.

REQUIRED SKILLS

Leadership and coaching; loan servicing expertise; operational management; risk awareness; strong communication; problem solving and decision-making.

SKILLS FOR SUCCESS

Strong analytical skills, attention to detail, adaptability, and commitment to delivering high-quality outcomes.

DOING THE RIGHT THING

Employees are expected to act with integrity, accountability, and adherence to all policies and procedures while delivering excellent service to customers and colleagues.

Team Lead, Commercial Loan Servicing

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

LOCATION -- Dallas, Texas 75201

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.