Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

In this role you will have extensive member contact by handling both inbound/outbound calls from participants and/or prescribers. As a Pharmacy Support Representative you will research and investigate issues sent by Customer Care, Account Managers, internal customers, and Quality Assurance using PeopleSafe and LINKS. In this role you will be notifying the requestor of decisions, changes, or other relevant information pertaining to inquiry. You will be responsible for researching and resolving payment issues and providing excellent customer service. In this role you will call to offer a direct sale of medications to participants, post payments to the proper accounts, and perform required transactions to complete mail order prescriptions.

In order to be successful in this role you will need excellent written and verbal communication skills when interacting with clients. You will need to work under strict turn around times and be able to multi task.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Required Qualifications

- 6 plus months of customer service experience

Preferred Qualifications

- Analytical problem-solving experience
- Demonstrate strong research experience with the ability to evaluate, focus on the problem and find the resolution
- Understand the importance of timely work and effective planning.
- Clear understanding of CVS/Caremark values and importance of customer satisfaction
- Prioritizing and organizing workload in adherence to deadlines
- Desire and aptitude to assist a customer with escalated concerns and provide final resolutions
- Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations
- Ability to multi-task with strong time management skills
- Navigation of LINKS and PeopleSafe

Education

High school Diploma or equivalent GED

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 09/20/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.