Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

We help drive a brand-specific best-in-class online experience partnering with strategic supplies and merchants to improve the brand's online conversion through the use of KPIs to optimize opportunities in assortment, content, promotions, and inventory.

Job Summary:

The Associate Analyst will work with cross-functional partners to optimize brand focused, online customer experiences on Lowes.com. The Associate Analyst will build strong business relationships with various stakeholders to analyze and improve online sales, traffic and conversion through identifying and improving product assortment, online content, promotions, inventory and returns. The Associate Analyst will ensure that new and promotional items are optimized and offer support when suppliers need help with online/system troubleshooting. S/he will support Omni-Channel retail strategies and partner with cross-functional teams to identify process improvement opportunities that will optimize effectiveness leading to brand renewal and growth. 

Roles & Responsibilities:

• Extract reports to help analyze key performance indicators to identify opportunities to improve the online experience and drive conversion
• Support in leveraging inputs from CSAT, reviews and Q&A to continuously improve the overall customer experience for assigned brand(s) 
• Support key point of contact for issues pertaining to online SKU presentation and brand performance 
• Support in building presentations with internal and external stakeholders that support strategic plans and analyze execution 
• Provide accurate reporting across the digital channel related to content, product information, assortment and competitive gaps/opportunities 
• Effectively execute actions to improve conversion and basket size by leveraging data to optimize cross-sell, up-sell and bundling strategies

• Align with cross-functional teams to drive execution of tasks

• Extract data and reports around competitive data to provide SKU and pricing optimization recommendations 

• Work closely with content management to optimize premium content for assigned brand(s) as well as prioritize execution to maximize returns

Years of Experience:

1-2 years experience in Online/Retail Merchandising, Digital Marketing or Analytics

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

Bachelor's degree in Business, marketing, finance, statistics or related field  

Primary Skills (must have)

• Ecommerce experience of minimum 1 year
• Technical aptitude and agility to learn database systems and web-based platforms (i.e., Adobe, Google analytics, Power BI)
• Proficient in Excel and PowerPoint
• Well-developed and professional presentation and communication skills
• Ability to maintain composure and productivity in a dynamic environment
• Ability to approach problems systematically and priorities effectively to deliver results
• Proven track record of taking ownership and driving results: self-starter and self-directed

Secondary Skills (desired)

• Experience in Digital merchandising, vendor management systems, digital marketing and ecommerce
• Proven experience with major consumer brands and how to support them in the digital space
• Experience with Google analytics and Adobe products

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.