Work Schedule

Environmental Conditions

Job Description

Position Requirements: 
Thrive in a multi-disciplinary technical environment and enthusiastic about improving Service Quality within diverse organization. Passionate about Service processes and willing to make strong impacts in quality and customer satisfaction.

Position Objective:  

Improve our customer success by identifying and driving to closure Field Service Quality improvements.

Responsibilities:

• Be the Customer Allegiance Score advocate delegate for the division and own the related processes. 
• Provide reports, analysis and feedbacks on the Field Quality, leading indicators and key performance indicators.
• Act as a subject matter expert in the Field Service Quality.
• Find opportunities for improvements in our Service Quality. Propose plan and lead actions.
• Lead investigations and root-cause analysis, and guide resolution of complex or critical problems and ensure CAPAs / Field Corrective Actions are effective.
• Collaborate with cross-functional teams to drive continuous improvement. Be the reliable link between our Operations and our Service teams.

Competencies:   

• At least 2 years of experience with data analysis
• Strong SQL and (DAX) Power BI knowledge
• Technical background preferred
• English fluent, Czech is a big advantage
• Customer and quality focus
• Deep understanding of Field Services processes
• Strong communicative and multicultural interaction skills
• Planning / organizing, prioritizing and goal setting
• Dealing with ambiguity
• Systematic problem solving
• Holistic thinking, approaches