Essential Functions:

Create service work orders for our site’s maintenance issues. Be able to handle a high-volume amount of inbound phone calls from store personnel on maintenance needs that need repaired. Enter into the database the service request that is needed with full and accurate detailed information. Troubleshooting and advice to the reported technical/functional issues Provide status updates to Store Personnel and Field Support as requested for all open incidents. Accurately update work orders, re-assign work orders as needed. Outbound phone calls to dispatch our technicians and vendors as well as acquiring updates and ETA’s on work orders. Active communication to all parties involved (Store management, service companies, maintenance engineers, technicians, etc.) for effective problem resolution Increases professional and technical knowledge by attending educational workshops; reading professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing Financial and Key Result Area targets pursuant to Company plan guidelines.

Qualifications

High school or GED required or related field preferred.  Other combinations of experience and education that meet the minimum requirements may be substituted. 1 year experience or more preferred. Quick learner, ambitious and well organized/structured. Enjoy working with complex business processes. Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking. Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus. Experience from store operation, service management or technical support is an advantage. Ability to understand customer demands and come up with solutions to their problems. High service orientation and willing to help when needed at the ‘front line’. Good teamwork skills. Must be computer literate in MS Access, Excel, PowerPoint and Word.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Complete physical activity inventory of the position includes:

• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead
• Occasionally lift up to 20 pounds

Work Environment:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND /OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.

NOTE:  This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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