Senior Specialist, AML Compliance – Santa Ana, Costa Rica 

Are you looking to play a key role in helping combat financial crime? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Specialist, AML Compliance. 

Western Union powers your pursuit. 

In this role, you will operate within the Financial Intelligence Unit (FIU) of the Global Compliance organization. As a FIU Senior Specialist, you will play a pivotal role in processing requests for information submitted by law enforcement or government entities. This includes reviewing, identifying and reporting any potential suspicious activity. 

Role Responsibilities

• Supports the Financial Intelligence Unit (FIU) Subpoena Fulfillment Team particularly in Latin America.
• Evaluates and processes formal requests for information (transaction data, agent information, etc.) submitted by law enforcement or government entities.
• Communicate with internal stakeholders to ensure specific requested documents are provided in a timely manner.
• Performs the more complex queries/large requests of identifiers submitted by law enforcement or government entities.
• Communicates directly with law enforcement and, when needed, sends referrals to the FIU for further investigation. 

Role Requirements

• Bachelor’s degree in Finance, Business, Law, International Relations, or a related field, or equivalent experience.
•   2–4 years of experience in AML, KYC, financial investigations, or compliance‑related roles.
•   Solid understanding of AML regulations, customer due diligence practices, and enhanced due diligence processes.
•   Strong analytical skills to review customer activity, assess requests from authorities, and identify potential risks.
•   Clear and professional communication abilities for interacting with internal teams and responding to government or law enforcement inquiries.
• Ability to manage a high volume of requests, prioritize effectively, and meet tight deadlines in a fast‑paced environment.
• Availability to work Monday to Friday from 7:00 AM to 4:00 PM

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista
• In-house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.