At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a strategic and motivated Customer Success Regional Manager to join our Asia Pacific (APAC) Digital Customer Success team. In this role, you will be responsible for leading a team of Customer Success Managers to drive regional satisfaction, retention, and revenue growth while personally managing a select portfolio of key accounts to maintain firsthand market insight. You will join a rapidly expanding team dedicated to delivering seamless digital journeys and maximizing value for our customers across the region.  

What You’ll Do

In this role, you will:

• Lead and Develop People: Inspire a team of Customer Success Managers through coaching and mentorship to achieve high performance and alignment with regional organizational objectives.  

• Drive Strategic Growth: Develop and execute regional success plans that proactively identify upsell and cross-sell opportunities to increase long-term customer value and revenue.  

• Optimize Regional Operations: Streamline customer success processes and utilize data analytics to assess trends, ensuring scalable, efficient, and high-quality service delivery.  

What You’ll Bring

The ideal candidate will have:

• Extensive Leadership Experience: A proven track record of managing and inspiring teams to exceed goals within a Customer Success or account management environment.  

• Strategic Relationship Management: Expertise in cultivating long-term partnerships with large, complex accounts and influencing senior-level stakeholders.  

• Data-Driven Problem Solving: Strong proficiency in using customer data and performance metrics to inform strategic decisions and optimize business outcomes.  

• Educational Background: A Bachelor’s degree or equivalent experience in a relevant field, ideally supplemented by advanced leadership or management training.  

What We Offer

• Competitive compensation and benefits aligned with your experience.  

• Comprehensive health, wellness, and retirement plans.   

• Opportunities for continuous learning and professional growth within a global organization.  

• Paid time off and public holidays

Category: Sales