Position Summary...

What you'll do...

Summary:  

Provide direct support to Walmart Unemployment Services and stores by ensuring proper notification to and assessment of witnesses for the hearing, preparing evidence and the witness or external representative with pertinent information, including but not limited to, case details, specific evidentiary exhibits to be submitted, hearing etiquette and process, and general expectations. Provide continuous improvement recommendations for initial claims process and hearing support functions based on learnings and insights.

What You'll Do:

• Receive and respond to hearing notifications for employer and claimant appeals by timely and accurately securing and registering a witness
• Prepare relevant documentation to defend against claimant appeal hearings for submission as evidence or to prepare the witness or external representative with internal evidence
• Prepare witness/representatives by providing core claimant employment information as well as detailed, specific separation details and supporting evidence (policy, behavior, training acknowledgment, witness statements, etc.)
• Navigate state portals to communicate directly with states and improve lead time for receipt and submission of documents
• Meet minimum quality and productivity expectations for the team

What You'll Bring:

• Experience working in case or claims management  
• Experience working in a fast-paced, high-volume work environment with the ability to meet productivity requirements  
• Strong customer service experience and focus with effective communication and interpersonal skills
• Ability to manage time, think critically, multi-task, and manage multiple priorities and systems
• Strong attention to detail with the ability to adapt and pivot
• An independent thinker and team player mindset
• Exposure to court files and documents preferred  
• Bilingual Spanish applicants are encouraged to apply

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

About Walmart: 

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. 

Benefits: 

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. 

Equal Opportunity Employer: 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

#LI-onsite  

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $45,000.00-$80,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Finance/Accounting

Bachelors: Business Administration

Primary Location...

508 Sw 8Th St, Bentonville, AR 72712, United States of America