About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

Three Ten Merch is seeking a highly organized and dynamic Creative Operations Manager to join our team. This role is essential in streamlining processes, fostering collaboration, and ensuring the efficient execution of creative projects. As the Creative Operations Manager, you will act as a bridge between the creative teams, client managers, and various departments, helping manage timelines, resources, and workflows to meet business objectives.

What you'll do:

Project Management & Workflow Optimization

• Oversee the full life cycle of creative projects, from initial briefing to final delivery.
• Develop, manage, and maintain project timelines to ensure all deliverables are met on schedule.
• Implement and oversee project management tools to optimize workflows, track progress, and provide status updates.

Resource Allocation & Capacity Planning

• Manage the allocation of creative resources to meet project demands.
• Assess workload capacity and make proactive adjustments to prevent bottlenecks or burnout.

Process Improvement

• Continuously evaluate and optimize processes to improve communication, efficiency, and output quality.
• Implement best practices for project intake, approvals, and revisions, ensuring seamless execution.

Cross-functional Collaboration

• Serve as the liaison between creative teams and departments to ensure alignment on project goals and expectations.
• Facilitate clear, ongoing communication between stakeholders and creative teams, ensuring all parties are informed at key stages of the project.

Quality Control

• Ensure the quality of all creative output aligns with brand standards and project objectives.
• Establish feedback loops and manage review processes to maintain high-quality deliverables.

Budget & Vendor Management

• Manage budgets related to creative projects, ensuring cost-effective solutions and on-budget delivery.
• Negotiate and manage relationships with external vendors (e.g., agencies, photographers, freelancers) to ensure deadlines and quality are met.
• Oversee the invoicing process for vendors to ensure timely payments and accurate budget tracking.

Data & Reporting

• Use analytics and data to track the performance of creative projects, offering insights for continual improvement.
• Report on project statuses, team productivity, and key performance metrics to senior leadership.

Who you are:

• Strong organizational skills to manage multiple projects and deadlines efficiently.
• Excellent communication skills for facilitating effective interactions between teams and stakeholders.
• Problem-solving abilities to proactively identify roadblocks and implement solutions.
• Proficiency with project management tools such as Asana, Trello, Monday.com, or Wrike.
• Solid understanding of creative processes, including design, and branding.
• Budget management experience with the ability to handle forecasting and cost control.
• Leadership skills to manage, motivate, and guide creative teams to meet deadlines and achieve high-quality results.
• 5+ years of experience in project management or operations, ideally within a creative agency or in-house creative team.
• Familiarity with marketing, design, and production processes.
• Proven experience working cross-functionally with creative, marketing, sales and product teams.
• Bonus if you have experience in Adobe CS Suite
• This role is pivotal in driving operational excellence within the creative department, and the ideal candidate will possess strong project management skills, is articulate and persuasive, and has a deep understanding of creative workflows.

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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