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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

This Health Coach Consultant RN role is telework/hybrid and must live in North Carolina. Must have a compact license in NC and acute Medical-Surgical Nursing and chronic condition education experience with an adult population. It requires proficiency in delivering telephonic 1:1 coaching.

The position is full time, 40 hours/week,

Work Schedule:

Monday-Friday: 9:00 am – 5:30 pm EST; 3 set days a week along with 2 set evening shifts per week from 12:30-9:00 pm EST

Weekends: rotating late Friday until 9 pm EST (typically every 4-6 weeks) and rotating Saturdays are required, per business needs (typically every 4-6 weeks)
 

The Health Coach Consultant: Chronic Condition Nurse utilizes a collaborative process of assessment, planning, implementation, and evaluation, to engage, educate, and promote and influence member's decisions related to achieving and maintaining optimal health status. You will assess members through the use of clinical tools and information/data review to conduct comprehensive evaluation of needs and benefit plan eligibility for available integrated internal and external programs/services. You will also utilize assessment techniques to determine member's level of health literacy, technology capabilities, and/or readiness to change.

Enhancement of Medical Appropriateness & Quality of Care:
Application and/or interpretation of applicable criteria and guidelines, health/wellness management plans, policies, procedures, regulatory standards while assessing benefits and/or member's needs to enable appropriate utilization of services and/or administration and integration with available internal/external programs
Using holistic approach consults with supervisors, Medical Directors and/or others to overcome barriers to meeting goals and objectives
Identifies and escalates quality of care issues through established channels.
Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices
Interprets and utilizes clinical guidelines/criteria to positively impact members health Provides up-to-date healthcare information to help facilitate the member’s understanding of their health status
Helps member actively and knowledgably participate with their provider in healthcare decision-making

Monitoring, Evaluation and Documentation of Care:
Develops and monitors established plans of care, in collaboration with the member and/or attending physician, to meet the member's goals
Utilizes internal policy and procedure in compliance with regulatory and accreditation guidelines

Required Qualifications

Must hold an unrestricted RN compact license in state of NC and have the ability to be licensed in all non-compact states.
3+ years of recent clinical experience in Adult Medical Surgical floor nursing

3+ years of recent clinical experience providing health education about chronic health conditions to adults

3+ years of experience with documenting clinical notes in an electronic medical records (EMR/EHR) system
3+ years of proficiency with Microsoft Office application: Word, Outlook, Excel, Teams and Power Point experience

2 + yeas of experience to delivering health education coaching via telephone 1:1

Preferred Qualifications

Previous telephonic chronic condition coaching

Virtual group coaching experience via webcam
Managed care experience
Experienced in Epic EMR data base functionality and documentation

Excellent communication skills and must be comfortable with public speaking

Ability to work independently as well as part of a group

Education
Associate’s or Bachelor’s degree in Nursing

Pay Range

The typical pay range for this role is:

$54,095.60 - $116,760.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 10/22/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.