The Opportunity: Contribute To The Growth Of Your Career. 

Duties and Responsibilities

• Serve as the initial point of contact for all payroll-related inquiries from Associates.

• Provide clear and accurate responses to general payroll questions or escalate complex issues to the Payroll Supervisor or other relevant team members.

• Maintain detailed records of all inquiries and responses in the payroll system.

• Assist in generating reports on payroll inquiries to help identify common trends and areas for improvement.

• Basic knowledge of payroll processes and procedures.

• Ability to explain payroll-related information clearly and accurately to Associates.

• Strong organizational skills with the ability to handle multiple inquiries at once.

• Willingness to collaborate and seek guidance from senior payroll team members when necessary.

Who We Are Looking For: You.  

• 1-3 years’ experience in Payroll or equivalent experience in customer service/support in a call center or retail business

• Communication: Strong verbal and written communication skills to address inquiries and provide clear explanations.

• Problem-solving: Ability to identify common payroll issues and escalate them appropriately.

• Customer Service: A customer-focused approach to ensure a positive experience for Associates seeking payroll assistance.

• Organizational: Good organizational skills for managing records and inquiries efficiently.

• Teamwork: Ability to work well with others and support the overall payroll team in resolving issues.