Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, and Charlotte. Relocation assistance is not available for this position.

Leads in facilitating business requirements by means of design, workflow analyses and facilitated discussions with end users. Detailed understanding of supported technology to both manage and facilitate business needs when required. Translates users' business requirements for complex projects into detailed functional designs for development, testing and implementation. Applies methodologies and prepares detailed specifications and related documentation.

What you'll do:

• Develops and defines business scope for enhancement projects, independently builds and/or deploys highly complex business rules/configuration changes to all test/prod environments.
• Manages and designs data lineage from source to target systems, designing and maintaining rules and transformations for tools supported and being primary resource for system changes and project work related to systems supported, designing impacts and enhancement assessments of changes.
• Mentors and provides oversight to others on tools and techniques of build/deploy processes and business process impacts.
• Leads large scale implementations and projects that impact managed tools.
• Leads multi-functional teams to improve, synchronize, and integrate process controls and automation.
• Understands and communicates impacts of connection points across and between tools supported, identifying enhancement and develop activities to improve business performance.
• Configures and manages application to facilitate business user needs, designing reporting, support issue and root cause and work directly with IT to resolve.
• Analyzes and designs complex specifications for team member execution.
• Viewed as an authority regarding process controls, application usage and user requirements.
• Anticipates quality issues and takes proactive action to ensure their resolution.
• Acts as a liaison and influences the development and support teams in aligning projects to release environments and resolving conflicts.
• Influences and advises on soundness of rollout plans, impacted parties and scheduling and capacity needs.
• Experience in gathering and authoring Business Requirements and solutions for large scale complex projects.
• Prioritizes, assigns, and monitors work assignments under the direction of management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience overseeing and leading needs assessment initiatives and their translation into technology solutions, including 4 years of experience in data management, data quality, or a business application function; OR Advanced degree in Information Management, Information Studies or related field with 6 years of experience overseeing and leading needs assessments and their translation into technology solutions, including 2 years of experience in data management, data quality, or a business application function.
• Extensive experience using data to drive technology solutions and meeting business requirements.
• Experience overseeing the gathering and authoring of Business Requirements and solutions for large scale complex projects.
• Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to multi-functional teams and Senior/Executive leaders.
• Demonstrated management or execution of a technology solution in subject area of support.
• Demonstrated domain expertise in applying and creating business rules practices, methods, and problem-solving strategies.
• Demonstrated ability to lead and coach others in understanding and translating needs into requirements.
• Expert knowledge of relevant regulatory rules, industry regulations, risk management practices, and regulatory data sources.

What sets you apart:

• Experience designing business processes to leverage workflow technology
• Extensive experience using the SAFe development methodology
• Solid understanding of the financial services regulatory environment
• Familiarity with legal technology, and fundamental legal concepts, terms, and/or processes
• Familiar with SQL, Snowflake, and/or other programming languages/data warehouse platforms
• US military experience through military service or a military spouse/domestic partner [optional]

Compensation range: The salary range for this position is: $114,080 - $218,030.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.