CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account.

•Serves as face of the hospital offering exceptional customer service
•Completes demographic and financial order entry within the Cerner EHR
•Verifies patient identification and scans ID and Insurance cards into EHR
•Interviews patients and verifies or updates medical health record at every visit
•Demonstrates knowledge of multiple payers and how to interrupt the necessary information needed
•Knowledgeable in identifying and entering in correct guarantor as it relates to minors, clients, or legal guardians
•Explains and obtains compliant signatures on registration forms
•Answers patients and family wayfinding questions and helps direct as needed
•Acts as a preceptor

Employment Type: Full Time

Shift: Floating hours between 6a-8p

Weekly Scheduled Hours: 36

Weekend Requirements: Every 3rd weekend (8a-8p)
Requirements:

- High school diploma/GED or higher education

Demographic and Financial Registration:

• Verifies patient identification per hospital policy. Scans ID and Insurance Cards into hospital system.
• Interviews patients for visits to various ancillary departments to obtain complete and accurate demographic and financial data. Verifies and updates demographic information for every visit regardless of how often the patient presents for services.
• Accesses various software systems to determine correct payer and benefit information. Demonstrates ability to interpret information and enter it into the Health Information System. Demonstrates knowledge of how to respond if no payer information is available for the patient or if patient is self pay.
• Demonstrates understanding regarding identifying and entering the correct guarantor in situations including minors, client guarantors, and legal guardians.
• Explains and obtains compliant signatures on registration forms.
• Answers patient and family way finding questions or directs them appropriately. Escorts patients if needed.
• Acts as a preceptor as needed.

Compliance:

• Understands importance to complete processes as educated to maintain compliance in all areas of Patient Access
• Presents and obtains signatures on necessary forms including but not limited to Treatment Consent Payment Agreement, Notice of Privacy Practice, Patient Belongings, Important Message from Medicare, and Advanced Beneficiary Notice.
• Obtains all applicable demographic registration information related to Meaningful Use, including but not limited to race, ethnicity, birth/administrative sex, and patient portal information.
• Obtains all applicable financial registration information including Medicare Secondary Payer (MSP) questionnaires to ensure compliant ranking of payers.
• Specific duties as assigned.

Outpatient Lab, Radiology and Scheduled services:

• Uses critical thinking and customer service related to determine order of patient registration being mindful of scheduled appointment times. Communicates effectively to patients explaining need to register out of order of sign in.
• Identifies when a scheduled patient has been pre-registered.
• Collaborate with Receptionist and clinical departments to assure good patient flow. Knows when and how to notify clinical areas that patient is ready for service or that patient will be late. Demonstrates ability to investigate order placement including but not limited to WQM, HUB, and electronic appointment book.
• Performs order entry and activation accurately. Uses critical thinking to identify the need to contact Diagnostic Customer Service for assistance.
• Understands various order entry rules including but not limited to specimen collection, type and cross, and HUB orders.
• Demonstrates ability to verify medical necessity. Identifies when to present the Advanced Beneficiary Notice (ABN) to the patient. Using exemplary customer service explains ABN to patient. Assists the patient to understand what to expect related to receiving a bill if Center for Medicare and Medicaid Services (CMS) indicates lack of reimbursement.
• Demonstrates ability to identify a compliant order. Understands how to contact the physician is a compliant order is needed.

Urgent Care:

• Uses critical thinking to prioritize patient registration based on discharge from the clinical exam. Performs quick registration upon patient arrival at Concierge desk.
• Performs bedside registration for Urgent Care patients arriving via Triage.
• Review clinical chart for accident and injury information.
• Using electronic software identifies patient responsibility and demonstrates sensitivity, compassion, and exemplary customer service when discussing payment.
• Balances cash box at the start and end of shift and online payment software.
• Answers all incoming calls.
• Reviews urgent care charts for administrative accuracy.
• Actively looks for ways to gain efficiencies, opportunities to enhance compliance, improve processes, and share education
• Brings areas of concern or suggestions to the attention of management.
• Actively participates in department meetings.
• Appropriately suggests topics for discussion.

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy