Position Summary...

What you'll do...

Location: Bentonville, Arkansas ONLY

We’re looking for a dynamic leader to join Walmart’s eCommerce team as Director, Omni Experiences. In this role, you’ll drive the design, deployment, and activation of seamless omni-channel experiences that connect our digital and physical ecosystems. You’ll bring a mix of strategic thinking, operational excellence, and go-to-market expertise to deliver customer-first initiatives at scale.

What You’ll Do

• Identify and prioritize omni use cases in partnership with Business, Product, and Tech.
• Develop omni-channel business cases and roadmaps, sizing impact (customer, financial, and operational KPIs) in collaboration with Finance and Analytics.
• Create and present ROI models to secure leadership alignment on omni capabilities and investments.
• Build scalable platform capabilities and ensure operational readiness in partnership with Product and Tech.
• Validate solutions and launch omni experiences across digital and in-store channels in collaboration with Design, Customer Insights, and activation partners.
• Lead omni forums and leadership syncs, ensuring clear agendas, aligned priorities, and resolution of escalations.
• Establish and maintain standardized processes, templates, and playbooks to drive consistency across the Omni Experiences team.
• Mentor and develop a high-performing team while fostering a culture of accountability, inclusion, and continuous improvement.

Key Skills & Competencies

• Go-to-market strategy deployment and execution
• Business case development, ROI modeling, prioritization, and road-mapping
• Cross-functional program management and governance
• UX/AX research integration into business planning
• Talent development and team leadership

Qualifications

• 8–12 years of experience in eCommerce, omni-channel operations, go-to-market strategy, or program management.
• Proven ability to design and scale omni platform capabilities with measurable customer and financial impact.
• Strong experience building business cases, prioritization frameworks, and investment playbooks.
• Ability to lead cross-functional teams and influence senior stakeholders.
• Bachelor’s degree required; MBA or advanced degree preferred.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $110,000.00-$220,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 5 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 7 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Contracts Negotiation, Financial Planning and Analysis, Market Research, Microsoft Office, Modeling/Forecasting, Project Management, Retail Operations

Masters, Masters: Accounting, Masters: Finance, Masters: Marketing

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.