Posted:
10/17/2025, 6:45:54 AM
Location(s):
Texas, United States ⋅ Grapevine, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Work Schedule: The work schedule for this position is dependent upon resort business volumes. Shift times available are 7:00am - 3:00pm / 9:00am - 5:00pm / 11:00am - 7:00pm / 3:00pm - 11:00pm / 4:00pm - 12:00am.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Case Runner is responsible for promptly delivering guest amenities such as cribs, rollaway beds, pillows, toothpaste, mouthwash, and other requested items to guest rooms in an attentive and efficient manner. The Case Runner also assists with restocking supplies, supporting the Bell Captain at the desk, and providing occasional luggage assistance when needed.
Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges guests during interactions and ensures that deliveries are completed in a timely and courteous manner. Practices proper Towne Park phone etiquette and communicates clearly with both supervisors and team members.
Assists the Bell Captain with desk operations and supports the overall efficiency of the bell team. Restocks supplies in designated areas and ensures that equipment such as cribs and rollaway beds are maintained in safe and working condition. When assisting with luggage, follows all tagging and handling procedures to assure the safe transport of guest belongings.
Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested.
Completes all tasks in a timely manner as instructed by the Account Manager
Website: https://townepark.com/
Headquarter Location: Annapolis, Maryland, United States
Employee Count: 10001+
Year Founded: 1988
IPO Status: Private
Last Funding Type: Private Equity
Industries: Car Sharing ⋅ Health Care ⋅ Hospitality ⋅ Parking