Posted:
12/19/2024, 4:00:00 PM
Location(s):
Wisconsin, United States ⋅ Franklin, Wisconsin, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Schedule: Monday - Friday, 7:45am - 4:15pm
Location:
Primary: Franklin
Secondary: Milwaukee
Summary
Provide excellent customer service to credit union members and Northwestern Mutual employees following the policies and procedures established for the position by management and the credit union board of directors. Maintain accuracy within acceptable levels and protect all personally identifiable information regarding the accounts of the members.
Primary Duties and Responsibilities
Teller (60%)
Member Service (20%)
Back Office Duties (20%)
Qualifications
High school diploma or GED and a minimum two years recent experience in customer service with a bank or credit union, including cash handling.
Excellent verbal and written communication skills required.
Superior customer service skills, including the ability to analyze complex inquiries or transactions required.
Familiarity and experience with Microsoft Office products, most specifically Word and Excel preferred.
Position requires the ability to lift 40 lb. coin bags.
Position requires the ability to also work in our Milwaukee, WI location as needed.
#IN-POST
#LI-POST
Compensation Range:
Pay Range - Start:
Pay Range - End:
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
Website: https://www.northwesternmutual.com/
Headquarter Location: Milwaukee, Wisconsin, United States
Employee Count: 10001+
Year Founded: 1857
IPO Status: Private
Industries: Advice ⋅ Consulting ⋅ Finance ⋅ Financial Services ⋅ Insurance ⋅ Life Insurance