At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Business Enablement/Support

All Job Posting Locations:

Porto, Portugal

Job Description:

Key Responsibilities

Clinical & Technical Support

      •     Provide in-lab procedural support for electrophysiology interventions using 3D mapping systems.

      •     Ensure accurate system setup, troubleshooting, and optimisation during procedures.

      •     Act as a clinical expert for mapping workflows, catheters, and EP lab technologies.

      •     Support clinical evaluations, product trials, and implementation of new technology in hospitals.

Qualifications & Requirements

      •     Degree in Biomedical Engineering, Cardiovascular Technology, or related fields.

      •      Experience in a hospital environment, preferably in Electrophysiology or Cardiology.

      •     Hands-on experience with EP procedures or strong technical understanding of EP lab workflows highly preferred.

      •     Strong interest and aptitude for advanced medical technology, particularly 3D mapping systems.

      •     Excellent communication skills, with the ability to explain complex concepts clearly.

      •     Fluency in Portuguese and English.

      •     Willingness to travel regularly across the North of Portugal and occasionally beyond.

What We Offer

      •     Opportunity to work with cutting-edge technologies and experiences that shape the future of cardiac electrophysiology.

      •     Continuous training, clinical development, and access to international learning platforms.

      •     Exposure to world-class experts and innovation in the MedTech environment.

      •     A collaborative culture with clear pathways for career progression.

      •     Integration into a highly experienced, robust, and supportive team committed to excellence in clinical and commercial execution.

      •     A strong sense of purpose: improving patient outcomes in cardiac care.

      •     Competitive compensation and benefits aligned with  market standards in Portugal.

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Communication, Continuous Improvement, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Problem Solving, Project Management Office (PMO), SAP Field Service Management, Service Request Management, Teamwork, Technical Credibility, Troubleshooting