We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

• Leading a team of  representatives to proactively provide a 7 day service to WorldMark South Pacific Club members and selected WVRAP customers.

• Maintaining a premium customer service culture and environment through, staff training and motivation to go ‘above and beyond’.

• Lead by example by taking customer calls to assist with call queues and support  team.

• Clearly communicating to team members the company and departmental goals and objectives and engaging team members in the development of service standards and processes.

• Ensuring travel bookings and administration are managed in accordance with statutory requirements of ASIC.

• Participating in the development of individual and team targets in accordance with departmental objectives.
• Monitoring the performance of service standards and implementing appropriate actions to overcome deficiencies.
• Maintaining motivation and training for staff to maximise conversion of incoming calls and on-line enquiries into confirmed bookings.
• In conjunction with other key stakeholders, train staff on WVRAP and WorldMark programs, products and other services to enhance customers’ use of their WorldMark ownership.
• Promote customers’ use of the on-line reservation and owner service system.
• Pro-actively interacting with other team leaders and relevant stakeholders in the development of new initiatives and process improvements.
• Participate in the recruitment, training and performance management.
• Assist in the resolution of customer queries by ensuring professional advice is provided to customers in relation to their enquiries and handling escalated customer complaints.
• Ensuring the team maintains accurate records of customer contact and administration.
• Ensuring appropriate communication is maintained with WorldMark, affiliated resorts and other suppliers in relation to bookings and arrival information.
• Ensuring payments associated with travel and reservations bookings within the team are administered correctly and that any errors and discrepancies are rectified.
• Other duties as assigned by the Supervisor or Manager Inbound Owner Services
• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.
• Display a Count On Me! service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 
• Displays strong leadership skills with demonstrated ability to engage team members and successfully implement significant changes to culture and responsibilities.
• Demonstrates experience in the accommodation or travel industry with working knowledge one or more of the following systems would be highly regarded - Galileo, Cross-check, IRIS.
• Proven experience in the development of new initiatives and projects. 
• Displays a positive, professional manner with the ability to represent the department at internal meetings and dealing with key relationships from all levels within the organisation.
• Understanding of hotel yield management and techniques to maximise usage.
• Evidence of high level professional  communication skills in all aspects.
• Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook. 
• Displays positive demeanour and ability to work under pressure.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.