RaceTrac Company Overview

Job Description:

The Learning & Development (L&D) Operations Specialist is a project- and process-oriented professional responsible for the operational delivery, coordination, reporting, and logistics that enable enterprise learning programs to execute smoothly and consistently. This role ensures learning initiatives are delivered on time, accurately tracked, compliant, and scalable. It is distinct from Instructional Content Specialists and facilitators — the L&D Operations Specialist does not design content or deliver training. Instead, they focus on operational execution, coordination, communication, and measurement, ensuring learning programs actually happen and are sustainable.

What You'll Do:

Program Logistics & Coordination

• Coordinate the end-to-end operational delivery of learning programs (in-person, virtual, and hybrid).

• Manage training calendars, scheduling, venues, facilitator logistics, technology setup (for live sessions), materials, and operational communications.

• Ensure all learning events are operationally ready and executed consistently.

Learner & Stakeholder Support

• Serve as a primary point of contact for learners, leaders, facilitators, vendors, and internal partners regarding operational questions and logistics.

• Manage learner communications including registrations, confirmations, reminders, follow-ups, and post-program communications.

• Troubleshoot and resolve day-of or pre-session operational issues to protect the learner experience.

Reporting & Data Coordination

• Track participation, attendance, completions, certifications, and compliance-related training outcomes using approved reporting tools and processes.

• Maintain accurate learning records and dashboards to support leadership reporting and decision-making.

• Partner with HR, Talent, or Learning Technology teams as needed to ensure reporting accuracy.

Process Improvement & Documentation

• Generate standard operational reports and ad-hoc summaries (e.g., program reach, completion trends).

• Analyze operational workflows and recommend improvements to increase efficiency, scalability, and consistency.

• Document and maintain standard operating procedures (SOPs) and operational playbooks for recurring L&D activities.

• Compliance & Quality Assurance

• Ensure required training is delivered and operationally tracked in alignment with compliance standards.

• Conduct quality checks on participation data, learner communications, feedback collection, and operational execution.

• Support audits or reviews related to training delivery and records (without owning system administration).

What We're Looking For:

• Strong organizational, coordination, and project management skills

• Experience with reporting, data tracking, and operational metrics

• High attention to detail and strong process discipline

• Clear communication and stakeholder coordination skills

• Ability to manage multiple priorities in a fast-paced environment

• Problem-solving mindset with a focus on execution and reliability

• Experience supporting enterprise learning, talent, or HR programs

• Experience working in a centralized HR or Center of Excellence (COE) model

• Comfort partnering across functions without owning system administration

Fueled by Growth, Driven by You

At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. 

To see what #LifeatRaceTrac is like, visit our LinkedIn, Facebook, and Instagram pages.

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Responsibilities:

Program Logistics & Coordination

• Coordinate the end-to-end operational delivery of learning programs (in-person, virtual, and hybrid).
• Manage training calendars, scheduling, venues, facilitator logistics, technology setup (for live sessions), materials, and operational communications.
• Ensure all learning events are operationally ready and executed consistently.

Learner & Stakeholder Support

• Serve as a primary point of contact for learners, leaders, facilitators, vendors, and internal partners regarding operational questions and logistics.
• Manage learner communications including registrations, confirmations, reminders, follow-ups, and post-program communications.
• Troubleshoot and resolve day-of or pre-session operational issues to protect the learner experience.

Reporting & Data Coordination

• Track participation, attendance, completions, certifications, and compliance-related training outcomes using approved reporting tools and processes.
• Maintain accurate learning records and dashboards to support leadership reporting and decision-making.
• Partner with HR, Talent, or Learning Technology teams as needed to ensure reporting accuracy.

Process Improvement & Documentation

• Generate standard operational reports and ad-hoc summaries (e.g., program reach, completion trends).
• Analyze operational workflows and recommend improvements to increase efficiency, scalability, and consistency.
• Document and maintain standard operating procedures (SOPs) and operational playbooks for recurring L&D activities.

• Compliance & Quality Assurance

• Ensure required training is delivered and operationally tracked in alignment with compliance standards.
• Conduct quality checks on participation data, learner communications, feedback collection, and operational execution.
• Support audits or reviews related to training delivery and records (without owning system administration).

Qualifications:

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.