Senior Officer/Officer, Pensions Sales Support

Posted:
8/12/2025, 6:40:45 AM

Location(s):
Hong Kong, China ⋅ Kowloon, Hong Kong, China

Experience Level(s):
Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are looking for a dynamic and experienced individual to take on the lead role of Sales Support in Business Development for our Hong Kong Wealth & Pensions division. In this position, the candidate will be responsible for not only providing support to the sales and business development team but also managing and leading a team of managers and staff within the organization.

Responsibilities

  • Acted as a team player of sales support and business development support team to facilitate the channel sales support and project and initiatives for channels
  • Collaborate with different internal and external stakeholders to develop and implement sales strategies and initiatives to meet the designated sales target by meeting data reporting
  • Provide the day-to-day operations of the team and channels, ensuring efficient workflow and effective communication within the team and with other departments including broker and agency channel
  • Willing to perform client-facing and intermediate facing tasks
  • Foster a positive and collaborative team culture that promotes teamwork, innovation, and excellence.
  • Serve as a point of contact for escalated issues and provide resolution in a timely and effective manner.

Preferred Skills

  • Proven experience in sales channel support or sales project, with demonstrated strong customer service and channel management skills especially post-EMPA stage
  •  Strong communication, interpersonal, and conflict resolution abilities
  •  Knowledge of the HK Pension market and regulatory environment is a plus
  • Ability to work in a team in a fast-paced and dynamic environment

Qualifications

  • Bachelor’s degree is preferred
  • IIQE Paper 1, 3, 4 is preferred
  • Fluency in verbal and written English & Chinese (Cantonese & Mandarin)

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

Less experience is also considered. The job title depends on working experience and skillsets.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 12 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purposes).

Job Category:

Customer Service / Operations

Posting End Date:

12/09/2025