Posted:
9/9/2024, 2:05:35 PM
Location(s):
Telangana, India ⋅ Hyderabad, Telangana, India
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ IT & Security
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
ABOUT SALESFORCE:
At Salesforce, the Customer Company, we inspire the future of business with AI + Data + CRM. Guided by our core values, we help companies across industries forge new customer connections. We empower you to be a Trailblazer—driving performance, career growth, and making a positive impact. If you believe business can be a force for good, you're in the right place.
ROLE DESCRIPTION:
As the Director of Trailhead Support, you will lead global teams across Salesforce learning platforms, guiding Senior Managers, Managers, and Support Engineers. This pivotal role demands a visionary, strategic, and operationally savvy leader who can inspire excellent customer support, handle critical escalations, develop talent, and spearhead innovation and transformation.
Beyond daily operations, you’ll drive strategies to grow and scale the Trailhead Support business, mentor future leaders, and represent Salesforce on a global stage, all while championing our core values. You must be proactive, results-driven, and dedicated to delivering world-class customer service and brand impact.
RESPONSIBILITIES:
REQUIRED SKILLS & QUALIFICATIONS:
LEADERSHIP QUALITIES:
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Website: https://www.salesforce.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 10001+
Year Founded: 1999
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Apps ⋅ Cloud Computing ⋅ CRM ⋅ Enterprise Software ⋅ Information Technology ⋅ iOS ⋅ Mobile Apps ⋅ SaaS ⋅ Sales Enablement ⋅ Software